I placed an order from Model Expo ( a SOS advertiser), on 8/11/2021, for $101.65. Got an e-mail on 8/17 saying the order was shipped and a tracking number.
As of 9/8/2021 I had not received the package, but my credit card was billed. UPS tracking just said "Label created" and "pickup scan", both dated 8/17, with no further information available.
I used Model Expo's on line contact form to place a request for information on this order. On 9/8 I received an automated reply form stating that "I will check and advise you".
I have heard nothing further.
Today, I tried calling them at 800-222-3876, which went directly to a mailbox with a message that says the mailbox is full and cannot accept any messages.
Has anyone else had an issue? Is there another way to contact them? I've never had this issue with them in the past.
Another company (I'll not name it here) I had to file a fraud complaint with my credit card company to get my money back. Geesh, what a pain.
As of 9/8/2021 I had not received the package, but my credit card was billed. UPS tracking just said "Label created" and "pickup scan", both dated 8/17, with no further information available.
I used Model Expo's on line contact form to place a request for information on this order. On 9/8 I received an automated reply form stating that "I will check and advise you".
I have heard nothing further.
Today, I tried calling them at 800-222-3876, which went directly to a mailbox with a message that says the mailbox is full and cannot accept any messages.
Has anyone else had an issue? Is there another way to contact them? I've never had this issue with them in the past.
Another company (I'll not name it here) I had to file a fraud complaint with my credit card company to get my money back. Geesh, what a pain.